Morpho is an innovative technology company within the Safran group. Within Morpho Governmental Identity Solutions, we design, develop, produce and personalize high-security identification documents, such as passports, identity cards and driving licenses. Besides the development and implementation of security and authentication features in the documents, we also ensure a secure information network and transport to and from our customers. Morpho has a European basis and customers all over the world. For more information, see www.morpho.com.
For our organization in Haarlem, we are looking for a part-time.
Business Development Manager | 21,6 u |interim | part-time
Forget your DigiD code, login to eGovernment services with the biometric selfiecheck app on your smartphone!
Secure Identity, powered by Safran Morpho, provides digital login services for citizens. We are currently in a pilot phase, but soon being migrated to an operational mode. Secure Identity is looking for a Service Manager with IT knowledge in Identity & Access Management, and experience in building the trusted services organization and supporting helpdesk services. This role gives you the opportunity to co-shape our service in the market, managing the customer service desk, web portal and customer reports
responsibilities
Your main task is to build our Digital ID service in operational mode:
- set up customer service desk (first line support).
- communication with 2nd and 3rd line support.
- 1st point of contact related to SLA’s trusted services.
- define and implement operational trusted services processes, including ITIL processes.
- monitor, register, solve IT issues with the customer.
- operate customer web portal.
- support compliance and security.
- integrate & test changes from R&D to a live production environment.
- organize back-office support.
- support technical roadmap (R&D).
- attend operational meetings with the customer.
- responsible for the development, delivery and improvement of reports.
We are looking for
- 5-7 years’ experience in ICT service management, ITIL.
- hands on, self-starter, analytic skills, customer oriented.
- knowledge of and enthusiastic about: trusted services (PKI), Digital ID, information & security technology, biometrics, smartphones, ITIL.
- languages: Dutch & English.
Morpho offers
A challenging assignment for at least 3 months. You will be part of a big, international key player in the identity document market and join a strong team of colleagues, working well together.
